Shipping policy

This policy applies to all orders placed through getnovaflora.shop.

1. Shipping Availability

NovaFlora ships within the United States only. We do not currently offer international shipping.

2. Processing Time

Orders are processed and dispatched within 1 to 4 business days of being placed. Business days are Monday to Friday, excluding US public holidays.

Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Estimates

Delivery typically takes 8 to 12 business days from the date of dispatch. Delivery times are estimates and are not guaranteed. Factors outside our control, including carrier delays, weather, and high volume periods, may extend delivery times.

4. Order Tracking

You will receive a tracking number by email once your order has been dispatched. Use this number to follow the progress of your delivery with the carrier.

If you have not received tracking information within 4 business days of placing your order, email stahl.charley4@gmail.com with your order number.

5. Incorrect Address

Please ensure your shipping address is correct at the time of purchase. NovaFlora is not responsible for orders delivered to an incorrect address provided by the customer. Re-shipment of orders returned due to an incorrect address may be subject to additional shipping charges.

6. Lost or Undelivered Packages

If your tracking shows delivered but you have not received your order, check with neighbours and your building management. If the package cannot be located, email stahl.charley4@gmail.com within 14 days of the delivery date shown by the carrier.

If your order has not arrived and tracking has not updated for 10 or more business days, contact us and we will investigate with the carrier.

7. Shipping Protection

An optional Shipping Protection upgrade is available at checkout. This covers replacement at no cost to you if your parcel is lost, stolen, or damaged in transit.

8. Contact

NovaFlora
stahl.charley4@gmail.com